Over the last 20 years, Cynthia has helped hundreds of private and public sector clients reimagine how work gets done. She is passionate about helping clients translate their strategy into something they can operationalise, by aligning both the tangible elements of the organisation - people, structure and process - and the intangible elements - motivations, relationships and culture. She has deep expertise in digital transformation, M&A, employee experience, strategy, organisational change and design.

As the Leader of Mercer Pacific’s Workforce Consulting and Products business, Cynthia is responsible for strategy, execution and building a sustainable culture that delivers value to clients. Cynthia and her team solves for clients’ workforce needs through Mercer’s deep capabilities and breadth of solutions across organisational design and transformation, workforce strategy, HR transformation, Cloud HR, talent and leadership solutions, rewards consulting, employee experience, executive remuneration consulting, salary and benefit benchmarking, M&A advisory and learning solutions.

Cynthia has held various executive leadership roles in multiple geographies. Previously a Senior Client Partner at Korn Ferry, Cynthia led the Organisational Strategy consulting business for Australia and New Zealand. Prior to this, she held leadership roles across IBM Global Business Services that included market (territory), business functional and global roles. 

Cynthia is a patent holder for a cloud-based CRM application that she developed that leverages data from multiple systems and user-generated inputs to enable personalised learner support and mentoring. Cynthia's application is currently used by the United States Army to support more than half a million soldiers and civilians engaged in training around the world.