Superannuation administration

Forget the old days of transaction-focused super administration, we’re here to help funds grow and compete in today’s world. Mercer offers superannuation funds a unique end-to-end outsourcing solution.
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Forget the old days of transaction-focused super administration, we’re here to help funds grow and compete in today’s world. 

Our customer administration model puts people at the heart of what we do. We’re making everyday transactions easy, appropriate and geared towards creating better lives.

Helping you and your members with Mercer’s Super Administration services:

  • Administration services for members, pensioners and employers
  • Trustee office services 
  • Reporting services: Self-service reporting / regular trustee reporting / regulatory 
  • Helpline call centre
  • Finance operations services
  • Online (digital) services for members and employers
  • Marketing and member communications

Mercer’s value-add to creating better futures

  • Member marketing and analytics

    Mercer’s Marketing Services provides coordinated member communications from regulatory communications and education to personalised, actionable campaigns designed to increase your brand profile, funds under management and maximise return on investment.

  • Member services and sales solutions

    Make the most of every member interaction. Mercer’s sales and service solutions include full member interaction tracking and relationship management capabilities, powered by our world-leading member relationship management (CRM) system - Salesforce1.

  • Insights and analytics

    Mercer helps funds create a truly modern Member Experience Ecosystem where data is collected, analysed and shared automatically to build a clearer picture of every single member. For the individual, this means a more personalised retirement journey with better outcomes. 

  • Governance & Legal consulting

    The complexity of legislative obligations and regulatory frameworks is ever increasing. Find out how Mercer’s Governance & Legal Consulting team can help you stay on track.

  • Financial advice

    Create better futures for your members, help them achieve their financial goals and improve retirement outcomes with Mercer’s financial advice expertise.  

Are you a Mercer Super Member?

For more information visit mercersuper.com.au
Mercer Super

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Contact us about superannuation and retirement solutions. Let's talk about how Mercer can help you.