Employee experience

The scope of the employee experience (EX) has grown in recent years. It’s no longer just about workplace engagement but about thriving in all aspects of people’s work and life. Business leaders and HR teams want to create an environment where employees can thrive and stay productive and engaged while delivering business results. It’s no wonder that HR’s number-one priority is enhancing the EX and the employee value proposition (EVP).¹

The evolution of employee listening

It’s time to reframe the employee experience

People are a business’s competitive advantage, and the employee experience is how they compete. If the EX falls flat compared to the employer promise, employees will be vocal about it, with issues such as flexible working and well-being at the forefront of their minds since the pandemic. A winning EX ensures the value proposition resonates with employees’ values and needs and is lived day-to-day. Creating this environment requires staying intimately connected with what matters to people. That’s why listening to employees in a more targeted, smarter way is the bedrock of a winning EX. It differentiates an employer. It also enables leaders to analyse what their people say versus what they do, allowing them to make tradeoffs in the benefits and opportunities of their investment to design experiences more intentionally — to optimise both impact and cost.

2.6X

Thriving employees are more likely to trust their organisation to design work experiences that bring out the best in them.¹

43%

of employees say the most important well-being offering is designing work with well-being in mind.¹

^{1. Source: Mercer’s 2024 Global Talent Trends.}

Employee experience challenges employers face:

Keeping pace with evolving employee expectations
Scaling a sustainable EX design to support well-being and address burnout
Doing more with less amid shrinking budgets
Redesigning work and work models for agility
Pursuing Good Work goals (spanning fair wages, flexibility, well-being, DEI and employability)
Making flexible work work for all

A new approach to designing the EX

We work with you to build compelling employee value propositions and strategic employee listening programs that combine deep knowledge, expertise and effective methodologies with data and agile technology.

Understand the realities — not just one reality — of the EX through the eyes of all (or the most meaningful) persona groups. Achieve this by identifying where needs differ using cluster analysis, journey mapping for each population, and data-driven, multi-method insights that take your business closer to an enriching, embracing and empathetic EX for all.

Integrate design thinking principles with a practical change and communications roadmap. We can help you identify the critical populations for sustainable success and prioritise tackling gaps in your existing EX for these groups. As a globally leading HR consultancy, we know how to resolve these gaps at speed with solutions that stick. Tap into our extensive network of experts spanning all areas of the employee journey (from talent and rewards to well-being and HR transformation) to understand what really moves the needle on engagement.

Support your employee experience roadmap with a range of data insights and research (internal and external) that gets to the heart of what employees want. Learn how to prepare for Workforce 2.0 or get inside the minds of employees to better steer your strategy, whether it’s embedding flexible working or driving positive well-being outcomes.

Why use Mercer’s employee experience solutions?

At Mercer, we bring the full suite of our portfolio and our knowledge of the drivers of human behaviour to the table to address what matters to your people and truly change engagement.

Deep insights and a flexible, tech-agnostic service model

Our approach is anchored in the knowledge needed to drive business priorities and built on a variety of workforce data insights and research methods. We can partner with you to determine and deploy the best tech for the job to ensure your EX is optimised for your unique circumstances.

Human-centred design

Our human-centred philosophy means we understand what makes people tick. This philosophy is underpinned by our integrated design thinking and change management approach, which supports the sustainable adoption of the new EX design and associated solutions.

Strategic transformation and enablement at scale

We support organisations far beyond the initial design and implementation of their employee experience strategy. Our global network of HR experts can find the answer to the thorniest of questions and ensure change is sustained and scalable.

Employee experience design

We use design thinking methods combined with insights drawn from quantitative and qualitative data to define and shape solutions to better meet your peoples’ needs and bring out the best in them.
Employee listening

A smarter listening approach that enhances the employee experience, unlocks performance, leverages insights, and empowers change in your organisation. Learn more about our employee engagement surveys.
Employee communication

Mercer’s employee communications solutions help companies make meaningful connections with employees about their careers, benefits and well-being — wherever they are, on any device.
Employee value proposition

We support clients design differentiated employee value propositions to attract and retain talent.
Flexible working

Mercer has proven experience in helping organisations create flexible working strategies to transition from fixed to hybrid structures.
Diversity, equity and inclusion solution

Mercer partners with clients to grapple with issues of fairness, from fair pay to the way talent is managed.
Talent

Mercer’s talent strategy solutions help companies make best-in-class decisions to attract, retain, and grow talent.

Our latest insights on employee experience

Introducing our employee experience team

Get in touch with our employee experience team

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Reimagining the employee experience and engagement

The evolution of employee listening

It’s time to reframe the employee experience

Employee experience challenges employers face:

A new approach to designing the EX

Delivering on promises

Designing for what matters

Multiplying the ROI of employee experience design

Staying ahead of trending topics that impact the EX

Why use Mercer’s employee experience solutions?

Deep insights and a flexible, tech-agnostic service model

Human-centred design

Strategic transformation and enablement at scale

Employee experience design

Employee listening

Employee communication

Employee value proposition

Flexible working

Diversity, equity and inclusion solution

Talent

Our latest insights on employee experience

Introducing our employee experience team

Daniel Grimond

Emma Webb

Get in touch with our employee experience team