The New Shape of Work interview series addresses the challenges and uncertainty in the current business environment with a focus on how to transition to a more agile workforce for the future.
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There is a lot of high-level conversation about what AI will mean for the HR Function and the workforce overall. But HR professionals are moving along the AI path to focus on the practical application for their teams and workforces. In this discussion, Kate Bravery is joined by Susan Youngblood, founder and CEO of Chief People Solutions for a discussion about the training needed to adjust to the fast-moving changes in GenAI, how the role of HR is shifting and becoming more appealing, and the opportunities for deeper returns on investment. 

Interesting moments:

  • Find true ROI

    Many companies are looking for the low hanging fruit of process automation for quick ROI. But the real ROI is when businesses take the time to dissect the work and figure out where generative AI is going to make the biggest impact and then fundamentally change your business process.

  • Proactive leadership

    Every single element of human capital planning is being influenced by this AI change, and I would think that most CEOs would expect their Chief People Officer’s to have this foresight into the changes, and to work proactively with their C-suite peers to plan ahead. 

  • Plan for skills changes

    We're going to need to upskill and reskill our workforces on a regular basis because AI advancements are happening so rapidly. So as a Chief People Officer, getting in front of your CFO to get the right resources and investment to handle this amount of change is important. It's not likely factored into the plan.

  • Workforce adoption

    When AI is deployed, one of the first steps companies need to do is help employees work effectively alongside it. That is a massive step for most people, and especially in cultures that are risk averse, or there's not this culture of creativity and learning and failing, it can be really scary.

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