The good work framework 

The nature of work has been transformed by technological changes, demographic and social shifts, and green transitioning. As companies navigate these trends and take stock of lessons learnt, urgency is mounting to redesign people processes and work practices to create a new vision for the future of work.

Consequently, retaining and attracting the right talent is becoming more important and more difficult as the social contract between employer and employee changes and the world becomes more borderless.

The World Economic Forum (WEF), in collaboration with Mercer, has brought together the Good Work Alliance to develop the Good Work Framework. The framework offers a steadfast and purpose-driven methodology that helps organisations make commitments toward Good Work based on 20 measurable goals.

The Good Work Alliance website is an additional resource that provides standardised metrics and target-setting guidelines. Organisations can use these to set targets and to track and report on the progress of their Good Work journeys.

The website features the 33 metrics linked to the Good Work Goals and provides a standardised definition for each metric. It also features guidelines for how organisations should set targets, determine materiality and report on their progress related to Good Work. The website includes practical implementation guidelines for each goal and case studies showing how members of the Good Work Alliance are making Good Work a reality.

^{Source: World Economic Forum, 2022–2023.}

Five key issues have emerged that need to be addressed to ensure better work for employees and employers alike:

1. volatility in wages and the cost of living;
2. divergence on the demand for flexibility;
3. the silent pandemic in well-being;
4. an erosion of diversity, equity and inclusion (DEI) gains; 
5. the need for a reskilling revolution.

Forward-thinking organisations are reinventing themselves under the new shape of work as responsible and innovative employers, making proactive commitments to such goals with corresponding measures that show meaningful progress. Now is the time for organisations to raise the bar and enhance Good Work as they transform. This will lead to positive outcomes for both business and society.

Take Mercer’s six-question Good Work Assessment to receive a high-level recommendation for enhancing your organisation’s people sustainability.

As the incumbent partner of the WEF on this project, Mercer has insights into how progressive organisations are making Good Work a reality. With our expertise across people topics and our belief in being sustainable at the core, we bring a unique perspective to our clients’ workforce challenges. We can help you determine the goals that are most relevant to your business, conduct affordability assessments, and build the metrics and culture that ensure tangible progress against ESG and Good Work commitments.