Employee benefit programs and the teams that deliver, manage and report on them have been thrust into the spotlight, with increased C-suite attention. The importance of providing a globally-consistent employee experience has also grown exponentially, accelerated by the pandemic. Wellbeing was unsurprisingly a key focus in terms of support and funding, and investment in employee benefits and technology increased across the board. However, organizations still have significant work to do when it comes to maximizing their use of data and analytics.

• 85% making changes to their benefits offering in response to the pandemic
• 80% reporting a change in the benefits their employees are using
• 72% spending more on benefits per employee
• 60% increasing investment in employee wellbeing

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Most organizations made changes to their benefits in response to the pandemic, with more than 7 in 10 increasing spend overall. Yet with this increased cost, comes more scrutiny—88% of HR and benefits teams have seen more involvement from the C-suite. Our findings show employers struggled with utilizing data to prove how the changes they made impacted employees. A fifth of organizations aren’t using employee data at all in their reporting, and those who are face several key barriers: