People-centric HR transformation unlocks the employee experience 

Over the past few decades, the predominant HR model was designed around the perspective and perceptions of the HR organization, and its primary purpose was to address leaders’ laser focus on business efficiency and cost savings. Out of this philosophy emerged the trinity of HR business partners, centers of excellence and shared services. But this prevalent three-pillar HR operating model not only failed to achieve the desired cost benefit; it also created a fractured candidate and employee experience.

In today’s work environment — and to be agile and ready to adapt to the future of work — organizations need to refocus their HR transformation on interactions — choosing a Target Interaction Model (TIM) approach before designing the target operating model (TOM). Our TIM approach uses a multidimensional and people-centric HR transformation philosophy and methodology that grants the HR function greater responsibility than ever before, placing it at the table with the C-suite to create the organization’s people strategy.