Refreshing the Employee Experience and Employee Value Proposition

The healthcare industry continues to face persistent and extraordinary challenges, including financial strain, burnout, and talent shortages. Transformation of how care is delivered, how people work and work together within healthcare is destined for significant change. Workforce issues underlie all these challenges.

Mercer is uniquely positioned to support the healthcare industry by utilizing data analytics and best practices for enhancing employee experience.

There is widespread dissatisfaction with total rewards offerings and Employee Experience for healthcare employees. The healthcare workforce has endured difficult years addressing the pandemic, facing ever-present talent shortages and constant change. The industry has been slow and inefficient when addressing these issues.

In today’s competitive healthcare talent environment, it’s imperative that organizations regularly put effort into boosting the Employee Experience and refining their Employee Value Proposition to reflect the needs of their constantly evolving and changing employee population. 87% of healthcare workers want flexibility at work and from their work. Healthcare must quickly and effectively identify root causes of their people issues.

Mercer is uniquely positioned to support the healthcare industry by utilizing data analytics and best practices to provide direction on where to prioritize investments in people, where to re-allocate current investments and opportunities to reduce spend.

Healthcare organizations must look to effectively attract and retain talent in the face of persistent talent shortages, pervasive burnout and a workforce that is growing more diverse.

64%

of healthcare leaders say their organizations do not have an effective, clearly defined EVP that includes tailored reward/benefits practices and positive employee experience1

100k

projected total deficit of critical healthcare labor in the US by 20282

38%

of leaders said their reward packages are not meeting the needs of an increasingly diverse workforce3

2024 Doximity poll

Mercer’s Future of US Healthcare Industry report, 2024

3 People Risk 2024, US Healthcare Industry cut, Mercer Marsh Benefits

We’re helping healthcare employers improve the employee experience every day.

Learn how we helped a healthcare employer improve their employee experience to help attract and retain top talent.

Download now

We have benefited from now having a comprehensive, multi-year change roadmap, with compensation only being the start of our journey.
 Compensation & Benefits Leader

How to take action

  • Refresh the EVP using proven design methods and actívate it in the lived EX 
  • Rethink how leaders can shape an EX that delivers on Total Well-being 
  • Redesign work to engage and retain talent 
  • Renew the employee research strategy to dig into workforce drivers
  • Cultivate a digital-first culture enabled by the right HR tech tools

Listen to our podcast on the Employee Experience!

In our second episode, Healthcare is due for a refresh of the employee experience, John Derse talks with Ricca Racadio about why employee experience is so critical in the healthcare industry. They discuss how it has rapidly evolved and provide examples of how healthcare employers are doubling down in this space.

Explore our entire Healthcare Insights Podcast Series on  Spotify or Apple  as we highlight key developments and work we’re seeing done in healthcare to address the pervasive workforce challenges – talent shortages, burnout, workplace violence, dwindling financial margins and more. This series focuses on real solutions and the associated risks of action or inaction from the industry.

Listen and subscribe

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