Embrace change: It is here to stay
In a time of extraordinary, never-ending change, organizations need to keep up with new challenges and ways of working.
According to Mercer’s 2022 Global Talent Trends report, 97% of organizations are planning significant transformation this year, and 85% of companies are co-creating new employee experiences with their people.
Effective change management helps transform the unsettling to something that feels more natural and routine. It addresses the logical and emotional aspects of change through a purposeful and connected change experience journey. Targeted interventions then lead to greater commitment and adoption.
At Mercer, we believe individuals don’t resist change but rather being changed. It is essential to focus on the employee perspective when developing a change management approach. Thoughtful change management can reframe perceived threats and shift the focus from challenges to opportunities — or simply acceptance of the new realities the change creates.
Five dos and don’ts of change management
-
Don’t shortcut the process because it’s hard or uncomfortable.
-
Do create a people-centered approach.
-
Do engage key stakeholders early and often.
-
Don’t confuse change management with project management.
-
Do collaborate with Mercer to get meaningful results.
Put people at the heart of change
-
How people process change
-
A flexible, five-lever framework that helps organizations create sustainable change
-
A specific example of how Mercer collaborated with a client to drive culture change
Related solutions
-
Talent & transformationMercer’s organization design consulting can help you transition from a traditional multilayered organization to a simple, agile and distributed structure.
-
Reward trends
Employee experience design
Mercer’s employee experience design uses design-thinking principles to define and shape solutions to meet your people’s needs more effectively and to bring out the… -
Employee well-being
Employee communication
Using high-impact communications built on the newest digital technologies, Mercer helps companies make meaningful connections with employees about their careers,…
Related insights
-
Attract & retain talent
Rebuilding trust: Addressing the workforce crisis in retail and hospitality
Insights from the 2024 -2025 Inside Employees’ Minds report for the retail and hospitality industries which are facing a workforce crisis. -
Round up: Employer resources on DOL’s overtime exemption rule
The DOL issued a final rule for determining if certain salaried employees are exempt from minimum wage and overtime requirements under the FLSA. -
Future of work
Building agile, skills-powered organizations in the Intelligent Age
Mercer’s 2025 panel at the World Economic Forum’s Annual Meeting in Davos