Work Redesign: Healthcare industry workforce imperative

The healthcare industry continues to face persistent and extraordinary challenges, including financial strain, burnout, and talent shortages. Transformation of how care is delivered, how people work and work together within healthcare is destined for significant change. Workforce issues underlie all these challenges.

Mercer’s approach to work redesign…

Healthcare organizations are forced to do more with less due to persistent talent shortages, pervasive burnout, increasing demand and consistent margin pressure.

Work design is about deconstructing jobs at the task level to determine what tasks can be offloaded, augmented, optimized and/or automated to allow workers to “practice safely at the top of their license.”

When initiating a Work Redesign project with Mercer, we have delivered as much as 40% increased capacity  and improved job satisfaction in key, high-demand roles within healthcare. Our approach is scalable and sustainable. Resulting in increased capacity for the organization without adding headcount and results in improved satisfaction for employees.

1 Mercer’s Future of US Healthcare Industry report, 2024

2 2024 Doximity poll

100K

projected total deficit of critical healthcare labor in the US by 2028¹

81%

of physicians say they are overworked and 60% are considering a career change²

We received the 2023 HR Tech Talent Analytics Award: Best Advance in Practical AI. We have the resources need to start your work redesign project:
1

Deconstruct jobs

2

Redeploy tasks

3

Reconstruct work

Every healthcare organization should be rethinking "work" and doing task level work redesign to increase capacity and allow their talent to practice more effectively, efficiently and safely. Mercer is here to help!

Proven results in our recent Work Redesign project

Read our case study to learn how we helped a client solve their talent shortage in the healthcare industry, through time savings, optimization, growth and secure staffing. 

Download now!
“Over 41% total capacity released, resulting in over 1,000 hours saved”

Listen to our podcast on Work Redesign!

Our first episode, Healthcare must embrace work redesign features John Derse hosts David Mitchell for a quick conversation about his recent work redesign projects for healthcare organizations. Learn more about this work, the results and why work redesign is such high priority for healthcare orgs. 

“The results are astounding, as we’re seeing organizations create up to 40% increased capacity in key roles as a result of partnering with us. All while allowing their staff to practice at the top of their licenses, ultimately increasing satisfaction.”

Explore our entire Healthcare Insights Podcast Series on  Spotify or Apple  as we highlight key developments and work we’re seeing done in healthcare to address the pervasive workforce challenges – talent shortages, burnout, workplace violence, dwindling financial margins and more. This series focuses on real solutions and the associated risks of action or inaction from the industry.

Listen and subscribe

Start exploring if a work redesign project is the right decision for your healthcare organization.

Connect with a specialist to learn how starting a work redesign project can increase capacity, improve safety and staff satisfaction and support your attraction and retention efforts.
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