The AI workforce paradox in financial services

Financial services organisations are investing heavily in Artificial Intelligence, yet many are still struggling to translate these investments into proven business impact. As AI moves from experimentation to enterprise-wide adoption, HR leaders are facing a new set of questions: Do today's workforce models and talent strategies still work? How should work be redesigned? Which human capabilities will become more—not less—valuable? And how can organisations create the right balance between people and AI?

In this webinar, Mercer and Oliver Wyman will explore the reality of AI adoption in financial services, examine how AI is reshaping work design, skills and workforce capabilities, and discuss practical approaches for building effective hybrid human-AI teams. Drawing on market insights and real-world examples, we'll share what leading organisations are doing today—and what HR leaders should do next.

You’ll also hear from Checa Pardo, Head of Strategy in Talent and Culture, who will share insights into BBVA’s AI transformation journey, including how the organisation is evolving its people, workforce, and ways of working to succeed in the AI era.

CHROs, Heads of HR, Chief People Officers, Heads of Talent, Talent Acquisition Leaders, Workforce Transformation Leaders, HR Strategy Leaders, Centres of Excellence (CoE) Leaders

You'll gain practical insights into:

• Why significant AI investment has yet to deliver consistent business impact across financial services.
• What the current reality of AI adoption means for HR and workforce strategy.
• Whether today's workforce models and talent strategies remain fit for an AI-enabled future.
• How AI is reshaping work design and skills architectures.
• How to balance human capability with AI to maximise business value.
• Practical approaches for building effective hybrid human-AI teams.
• Lessons learned from organisations already putting AI into practice—and the actions HR leaders should take next.