The promise of generative artificial intelligence’s (AI) transformative potential for businesses has prompted leading-edge companies to take steps toward realizing a vision of an optimized working world where human performance is elevated and amplified through the thoughtful and targeted use of AI. By developing strategies for deploying the optimal combinations of humans and machines, organizations are shaping new approaches that allow their people and AI to work in tandem — in beneficial and complementary ways — to achieve better, faster business results. 

On January 16, 2024, Mercer’s Global Transformation Leader Ravin Jesuthasan, Oliver Wyman’s Chief Knowledge Officer, Ana Kreacic, and a panel of global senior business leaders convened at the World Economic Forum Annual Meeting in Davos, Switzerland to explore AI’s great expectations and unpack what an integrated— human and machine — operating model really looks like. 

The conversation covered various timely, relevant topics — including why we should embrace gen AI, how it will transform workforces through upskilling and reskilling, and how to uncover the technology’s potential risks.