The future of human resources: Who will care for the human at work?

Artificial intelligence (AI) is about to change everything: How we live, how we play — and most certainly — how we work
Work, where most people spend the biggest portion of their days, stands at the center of the AI revolution. As AI transforms work, who will guide our organizations and ensure that our lives emerge better than before? The answer, HR, is you.
As the trusted link between organizations and their employees, HR can lead the charge in creating fulfilling workplaces and helping people thrive in an era of transformative technological change, ensuring that AI serves humanity, not the other way around.
Welcome to the Fifth Industrial Revolution
People are looking to employers as their most trusted institution — expecting businesses to intervene in social issues and act for the greater good.
Who will care for the human at work?
The transitioning role of HR
Stewards of employment
Stewards of work
Stewards of humanity
How can HR best navigate toward successful stewardship of humanity?
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Ethical use of AI:Cross silos to work with other functions to effectively and ethically manage the relationships between humans and machines.
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Safeguarding ESG:Ensure the organization is keeping faith with growing societal trust and use AI in a way that doesn’t negatively impact humans.
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Preserving human well-being:Shepherd the movement to AI and automation and ensure that the benefits of AI enhance the employee experience.
How to thrive in the Cognitive Age
This point of view is a must-read for HR leaders who want to swiftly evolve and help their organization stay resilient amidst the challenges and complexities of a new Cognitive Age. Together, we can embrace the transformative power of AI and shape the future of work.
We encourage you to read on and take up the gauntlet!
Who will care for the human at work?
is Senior Partner, Global Transformation Services Leader at Mercer
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