Connecting insights with talent management 

After listening to the requirements of the market, Mercer launched a platform in 2020 that bundled compensation and benefits data in the form of insights and tools, delivered in a user-friendly site. Today, TAAP is one of the most popular solutions at Mercer, providing the people function — from decision-makers to HR specialists — with quick and easy access to critical information.

Data shows that 95% of TAAP subscribers renew their access after the first year. Continue reading to find out how TAAP has helped clients since its launch. 

The launch of TAAP resulted from a close analysis of customer feedback. In the months leading up to the release, clients were looking for a one-stop shop for the breadth of data and reports provided by Mercer. Enter TAAP: the result of crucial client demand, putting clients at the epicenter, “[with Mercer] having clearly done the thinking about their customer, providing a summary of overall reward and HR practices in each country" (VP Total Rewards, Testing, Inspection and Certification Sector).

The content continued to expand after launch to include a variety of insights on different HR and reward topics, aligning with global, regional, and local market trends. Clients become the solution developers of TAAP, sharing their wishes and feedback with their consultants, and they have shaped the platform and its content to become what it is today. The functionality of TAAP as the toolbox that any HR professional would access for the everyday and more in-depth strategy decisions is a major reason for the rise of its popularity.  

The foundations of TAAP coupled with the customer-centric nature of the platform’s origins have led to its high usability. Through continuous development and data research, TAAP not only provides a wealth of insight into many HR topics, it suggests content that may be relevant to the viewer based on related topics and previous searches.

"We certainly use the comp & benefit reports (global reports and specific country reports) regularly and it has given our global team easy data access to prepare global overviews and answer more specific questions on particular countries. We also value the insights from the articles and papers on relevant topics - e.g, Diversity, Equity and Inclusion, employee experience, and pay transparency and equity. The Learning section is also great for our HR Team" (Global Head of Human Resources, international professional services firm).

With HR being core to the success of a business and its employees, its professionals wear many hats, including the ability to focus on total rewards, HRIS trends and best practices, as well as understand their employee experience and culture, or Diversity, Equity and Inclusion, to name but a few. TAAP provides the ultimate HR toolbox for all the information and data required to help HR professionals seamlessly carry out their day-to-day roles.

Mercer recognizes that the role of an HR professional is versatile, and thus the needs for analysis, insights, and data are much the same. TAAP hosts calculators, reports, articles, videos, podcasts, and more to help HR professionals access the content they need in a way that suits them.

Users can determine the depth with which they want to delve into a topic, as well as the complexity of the analysis. “It's the most complete source of information that you could find on a lot of subjects, in all countries. That provides you the base to better understand some complex matters, beyond compensation surveys" (Global Compensation & Benefits Manager, international life sciences company).

Regarding the breadth of topics and diversity of audiences that TAAP serves, a Head of Performance and Rewards from an international engineering company summarizes: "TAAP is a global leading platform and one of the strongest global data intelligences. It provides several human resources cutting-edge trends and database, and latest macro-economic articles around the world as well. This is not only beneficial for reward people but also for business and management teams moving forward. We will definitely recommend and engage more and more people to use this platform and add it on their favorites list."

Since launch, the response to TAAP has been incredible, with over 95% of companies that have a TAAP license saying they use TAAP on a weekly basis to access important information quickly and easily. Mercer's internal usage analysis has also shown that some companies complete thousands of downloads per month. "Having recently transitioned from a company where Mercer TAAP was an integral tool, I must say that once you become accustomed to using TAAP as a rewards professional, it becomes quite challenging to revert to a setup without it. Its absence after having used it is indeed noticeable" (Regional Reward Manager Europe & Executive Reward, international automotive company).

A main reason for this, in addition to the unparalleled content, is the user-friendly navigation through the portal. Divided into various topics, data, insights, and tools, TAAP is structured to enable users to jump in and use it to its full potential, and even set their own user preferences so that they can receive relevant updates and newsletters, not to mention the personalized home page full of content relevant to the user’s interests.