Complaints handling procedure 

Mercer (Norge) AS strives to provide you with great customer service and we welcome your feedback if you wish to express any dissatisfaction.

For details on how to lodge a complaint, please refer to our Complaints Handling Procedure.

You can lodge your complaint in person, by telephone or in writing with your Mercer contact. 

Alternatively you can also lodge your complaint directly with our Legal Counsel, at sverre.steen-donvold@marsh.com or by sending your complaint to the address below with attention to your Mercer contact or to Legal counsel.

We are committed to adhering to our complaints handling policy and procedures to ensure that your complaint is dealt with appropriately, fairly and as effectively as possible.